Terms of service
Introduction
Welcome to Ginnabelle’s. These Terms of Service govern your use of our website and the purchase of products or services from us.
By accessing our website, creating an account or placing an order, you confirm that you have read, understood and agreed to these Terms of Service.
Products and Services
All products sold by Ginnabelle’s are subject to availability.
We reserve the right to discontinue or modify products, product descriptions, pricing and availability without prior notice. Any changes will not affect orders that have already been accepted and paid for, except where a product is unavailable or an obvious pricing error has occurred.
We make every reasonable effort to display product colours, packaging and descriptions accurately. However, colours and packaging may vary slightly from the images displayed on our website.
Subscriptions and Recurring Orders
Certain products may be purchased as a recurring subscription at a discounted subscription price.
By selecting the subscription option and completing your purchase, you acknowledge and agree that:
- You are purchasing a recurring subscription and not a once-off product.
- The product will be billed and delivered automatically at the frequency selected or displayed at checkout.
- You authorise Ginnabelle’s and its payment provider to charge your selected payment method for each recurring order until the subscription is cancelled.
- The subscription discount is provided in exchange for a minimum commitment of two fulfilled orders in total, consisting of the initial subscription order and the next scheduled subscription order.
Customers are responsible for checking their cart and order summary before completing payment. Claiming that the subscription option was selected in error does not automatically cancel the subscription or remove the minimum two-order commitment.
Cancelling a Subscription
Once the second subscription order has been fulfilled, the subscription may be cancelled without an early cancellation adjustment. Cancellation requests should be submitted through the customer’s online account, where available, or by emailing info@ginnabelles.co.za.
Customers may request early cancellation before the second order has been fulfilled. Where permitted by applicable law, Ginnabelle’s may charge a reasonable early cancellation amount. This may include:
- The difference between the normal once-off purchase price and the discounted subscription price for products already supplied;
- Subscription discounts or benefits already received; and
- Reasonable, non-recoverable processing or administrative costs directly associated with the subscription.
Any early cancellation amount will be reasonable, proportionate and applied in accordance with the Consumer Protection Act and other applicable South African laws.
A cancellation request does not automatically cancel an order that has already been charged, processed, packed or dispatched. Where an order has already been processed, the customer’s cancellation and return rights will be handled in accordance with our Returns and Refunds section and applicable law.
Subscription Changes and Failed Payments
Customers must ensure that their delivery address, contact information and payment details remain accurate and up to date.
If a subscription payment fails, we may attempt to process the payment again or contact the customer to update their payment information. Ginnabelle’s reserves the right to suspend or cancel a subscription where payment cannot be collected.
Any request to pause, skip, reschedule or change a subscription must be made before the next scheduled payment is processed. We cannot guarantee that changes can be applied to an order that has already entered processing.
We may change subscription prices or terms from time to time. Where a change will affect an existing subscription, we will provide reasonable notice before the change applies to a future recurring order.
Nothing in this section limits any cancellation, cooling-off or other consumer rights that cannot lawfully be excluded under the Consumer Protection Act, the Electronic Communications and Transactions Act or any other applicable legislation.
Payments
We use Payfast as our secure payment gateway.
By submitting payment information, you confirm that you are authorised to use the payment method provided and authorise the applicable payment to be processed.
For subscription purchases, this authorisation includes recurring payments at the selected subscription frequency until the subscription is cancelled.
Sensitive payment details are processed directly by Payfast and are not stored by Ginnabelle’s.
All prices displayed on our website are in South African rand unless stated otherwise.
Shipping
Orders are generally processed and dispatched within one to two business days from our warehouse location.
Delivery times may vary depending on the customer’s location, product availability and the services of external courier providers. Any delivery timeframe provided is an estimate and is not guaranteed.
Customers are responsible for providing a complete and accurate delivery address and contact number. Ginnabelle’s will not be responsible for delays or additional delivery costs caused by incorrect or incomplete information provided by the customer.
Returns and Refunds
We offer a seven-day satisfaction guarantee. Eligible products may be returned within seven days of delivery, provided they are unused and returned in their original condition and packaging.
For safety and hygiene reasons, we do not accept returns of edible products merely because a customer has changed their mind.
This exclusion does not limit a customer’s rights where an item is defective, unsafe, damaged, incorrectly supplied or otherwise protected under applicable consumer legislation.
Approved refunds will be processed to the original payment method. The time taken for a refund to reflect may depend on the customer’s bank or payment provider.
Subscription orders are subject to the same return conditions. Cancelling a subscription does not automatically entitle the customer to a refund for an order that has already been fulfilled.
User Obligations
By using our website, you agree to provide accurate, current and complete information.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.
You must notify us promptly if you believe your account or payment information has been used without authorisation.
You may not use our website for unlawful, fraudulent or abusive purposes or interfere with the operation or security of the website.
Limitation of Liability
To the fullest extent permitted by law, Ginnabelle’s will not be liable for indirect, incidental, special or consequential losses arising from the use of, or inability to use, our website, products or services.
Nothing in these Terms of Service excludes or limits any liability or consumer right that cannot legally be excluded or limited under South African law.
Intellectual Property
All content on the Ginnabelle’s website, including text, product descriptions, graphics, illustrations, Ginnabelle's branding and logos, is owned by or licensed to Ginnabelle’s and is protected by applicable copyright, trademark and intellectual property laws.
You may not reproduce, modify, copy, distribute, publish or commercially use our content without prior written permission.
Third-Party Links and Services
Our website may contain links to third-party websites or use services provided by third parties, including payment and delivery providers.
Ginnabelle’s is not responsible for the content, availability, accuracy, security or privacy practices of third-party websites or services.
Governing Law
These Terms of Service are governed by the laws of the Republic of South Africa.
Any dispute arising from or relating to these terms will be subject to the jurisdiction of the appropriate South African courts or consumer dispute-resolution bodies.
Changes to These Terms
Ginnabelle’s reserves the right to update or modify these Terms of Service from time to time.
The updated version will be published on this page with the date on which it takes effect. Changes will not retrospectively remove rights that have already accrued to a customer.
Contact Us
Questions, subscription cancellation requests or concerns regarding these Terms of Service may be sent to:
Email: info@ginnabelles.co.za
Thank you for choosing Ginnabelle’s.
