Refund policy
If you're not completely satisfied with your purchase, you may return the product within 7 days of receiving it. To qualify for a return, the product must be in its original condition and packaging. Please note that edible items and items made to order cannot be returned or refunded.
Refunds
Once we receive your returned item, we will inspect it and notify you about the status of your refund. Upon approval, refunds will be processed to your original payment method within 5-7 business days.
Damaged or Incorrect Items
Should your order arrive damaged or incorrect, please contact us immediately at info@ginnabelles.co.za. We will promptly resolve the issue by offering a replacement or a full refund.
Shipping Returns
To help ensure a smooth return process, please pack the item securely in its original packaging, including all accessories and inserts where applicable.
Please note:
- Returns are processed via Pargo and will need to be dropped off at your nearest Pargo collection point.
- Once we have received the returned item and confirmed that it is in its original condition, we will begin processing your refund or exchange.
- Refunds or exchanges will only be processed after the returned item has been inspected and approved.
Contact Us
For any questions regarding our refund and return policy, please reach out to us on email: info@ginnabelles.co.za
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