Refund policy

If you're not completely satisfied with your purchase, you may return the product within 7 days of receiving it. To qualify for a return, the product must be in its original condition and packaging. Please note that edible items cannot be returned. 

Refunds

Once we receive your returned item, we will inspect it and notify you about the status of your refund. Upon approval, refunds will be processed to your original payment method within 5-7 business days.

Damaged or Incorrect Items

Should your order arrive damaged or incorrect, please contact us immediately at info@ginnabelles.co.za. We will promptly resolve the issue by offering a replacement or a full refund.

Shipping Returns

If your item is damaged, defective, incorrect, or simply not quite right, we’ll arrange a courier to collect the item(s) directly from the original delivery address at no cost to you. Please ensure the parcel is securely packaged and in its original packaging for a smooth return journey.
Please note: free returns do not apply to edible items

Contact Us

For any questions regarding our refund and return policy, please reach out to:

Email: info@ginnabelles.co.za

Thank you for choosing Ginnabelles