Ginnabelle's Treats On Tap Subscription Terms & Cancellation Policy

By signing up for a Treats On Tap subscription, you acknowledge that you have read and agree to the terms set out below.

1. About These Terms

These terms apply to all recurring purchases ("Subscriptions") made through Ginnabelle's ("we", "us", or "our"). By completing your subscription purchase, you agree to these terms in addition to our general Terms & Conditions, Privacy Policy and Returns Policy.

2. Your Subscription

2.1 When you subscribe, your chosen product(s) will automatically be reordered and charged at the frequency you selected during checkout.

2.2 As a Treats On Tap subscriber, you will receive 10% off every recurring order for the duration of your active subscription.

2.3 Subscription prices, products and availability may change from time to time. Should this occur, we will notify you before any changes take effect on your next renewal where required.

3. Managing or Cancelling Your Subscription

3.1 You may manage, pause or cancel your subscription at any time by contacting us or through your customer account (where available).

3.2 To qualify for the subscription discount, you agree to receive a minimum of two subscription orders. Cancellation is only available after your second subscription order has been processed.

3.3 If you request to cancel your subscription before the second subscription order has been fulfilled, we reserve the right to recover the 10% discount applied to your original subscription order before processing any refund or cancellation, in accordance with the Consumer Protection Act, 2008.

3.4 If your next recurring order has already been processed or dispatched before we receive your cancellation request, that order cannot be cancelled. Your subscription will instead be cancelled before the following renewal.

4. Failed Payments

4.1 It is your responsibility to ensure that your payment details remain valid and that sufficient funds are available on your chosen payment method.

4.2 If a recurring payment fails, we may retry the payment or contact you to update your payment details. We reserve the right to suspend or cancel your subscription if payment cannot be successfully collected.

5. Returns & Refunds

Subscription orders are subject to the Ginnabelle's Returns & Refunds Policy.

Please note that edible products cannot be returned due to safety and hygiene reasons unless they are incorrect, damaged or defective upon delivery.

6. Communications

If you have any questions about your subscription, would like to update your delivery frequency, change your payment method, skip an order or cancel your subscription, please contact us directly using the contact details provided on our website.

Our payment provider is unable to manage subscriptions or cancellations on our behalf.

7. Changes to These Terms

We may update these Subscription Terms from time to time. Any material changes will apply to future subscription renewals and will be published on our website.

8. General

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Our failure to enforce any provision of these terms shall not constitute a waiver of our rights.